RETURNS OR EXCHANGES

At Soravene INC, we want every customer to have a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return guarantee starting from the date you receive your items. Please carefully read the return and refund terms below.

30-Day Return Policy

You may request a return within 30 calendar days of receiving your items.

Returned items must meet the following conditions:

Unused, unworn, and unwashed;
In original condition;
All tags, labels, and accessories intact;
In original packaging (if applicable);
Accompanied by a valid order number or proof of purchase.

We reserve the right to refuse a return request if the items do not meet the above conditions.

Non-Returnable Items

Returns are generally not accepted for the following:

Items that have been worn, used, or damaged by the customer;
Items missing original packaging, tags, or accessories;
Items returned after the 30-day return period;
Items damaged or soiled due to customer action;
Items marked as “Final Sale” or non-returnable/non-exchangeable.

Return Request Process

To request a return, please contact our customer service team and provide the following:

Order number;
Purchaser’s name;
Contact email address;
Reason for return;
Photos of the item (if there is a quality issue).

Once approved, we will provide you with specific return instructions.

Return Address

Please do not send items back without prior authorization.

After confirmation from customer service, please ship the items to the following return address:

26 Glen Drive, Fairfax, CA 94930

Please ensure order information is included in the package so we can process your return request promptly.

Refund Policy

After receiving and inspecting the returned items, we will notify you of the refund decision via email.

If the return is approved:

The refund will be issued to the original payment account;
Refund processing typically takes 5–10 business days;
The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.

Original shipping costs are generally non-refundable, unless the return is due to product quality issues or a shipping error. Exchange Policy

If the item you receive has quality issues, is damaged, or is incorrect due to a shipping error, please contact us as soon as possible after receipt.

Upon verification, we will arrange one of the following based on the specific circumstances:

A free exchange;
A replacement shipment;
A full refund.

Return Shipping Costs

The customer is responsible for return shipping costs, except in the following situations:

Receipt of an incorrect item;
The item has a manufacturing defect;
The item was damaged during transit.

In the cases listed above, we will cover reasonable return shipping costs once the issue has been reviewed and confirmed.

Lost or Damaged Return Packages

We recommend using a shipping method that includes tracking services when returning items.

Soravene INC is not liable for return packages that are lost, damaged, or undelivered during transit.