HElP CENTER
To help you better understand our products and services, we have compiled the following frequently asked questions and related policies. If you cannot find the answer you need, please feel free to contact our customer service team.
- How do I place an order?
The purchasing process is simple:
Browse and select the items you like;
Add them to your shopping cart;
Enter your shipping information;
Select a payment method;
Complete the payment and submit your order;
You will receive an order confirmation email.
- Can I modify or cancel my order after submitting it?
If your order has not yet shipped, you can contact customer service to request a modification or cancellation.
Once the order has entered the shipping process or has been dispatched, we may be unable to modify or cancel it.
- What payment methods do you accept?
We accept the secure payment methods displayed on our checkout page, including:
Visa
Mastercard
American Express
Discover
PayPal
Other supported third-party payment methods
All payment information is processed via a secure encryption system.
- Is this a one-time purchase or a subscription service?
All products on this website are sold via a one-time purchase model.
No membership fees;
No automatic renewal services;
No recurring subscription charges;
Each order requires the user to manually complete the payment.
Unless explicitly stated otherwise on the product page, there will be no automatic deductions or recurring charges.
- How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Delivery times vary by region; estimated times are generally:
Within the United States: 5–10 business days
Actual delivery times may be affected by holidays, weather conditions, or the logistics carrier.
- How can I check my order status?
Once your order has shipped, you will receive an email containing tracking information.
You can check the status of your package using the tracking number provided in the email.
- What if the item size isn’t right?
We recommend carefully reviewing the size chart provided on the product page before purchasing.
If the item does not fit upon receipt, you may apply for an exchange or return within the specified timeframe, provided the item meets the return/exchange criteria.
- Can I return items or get a refund?
You may request a return if the following conditions are met:
The item is unused;
The original packaging and tags remain intact;
The request is submitted within the specified return period;
The refund is processed after verification and approval.
Refunds will be issued via the original payment method.
- What if the product color differs from the image?
We strive to display product colors accurately; however, due to:
Differences in monitor settings;
Mobile screen display characteristics;
Lighting conditions during photography;
The actual product color may vary slightly from the image; this is generally not considered a quality issue.
- What if I receive a damaged or incorrect item?
If you receive:
A damaged item;
An item with quality issues;
An incorrect item;
Please contact customer service as soon as possible after receipt and provide:
Order number;
Photos of the item;
A description of the issue.
We will assist you with the return or exchange process.
- How is my personal information protected?
Soravene INC places great importance on protecting user privacy.
We employ reasonable technical and administrative measures to safeguard your personal information and handle data in accordance with our privacy policy. We will not sell your personal information unless required by law or authorized by you.
- Do the website prices include taxes?
In accordance with applicable laws and regulations:
Some orders may be subject to sales tax;
Applicable taxes will be automatically calculated and displayed at checkout;
The final payment amount is determined by the total shown at checkout.
- Why might an order be cancelled?
Orders may be cancelled for the following reasons:
Item out of stock;
Payment failure;
Failure to pass risk control checks;
Pricing or system errors;
Inability to complete delivery.
If an order is cancelled, we will notify you promptly and refund any payments made.