DELIVERY AND SHIPPING

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Processing time includes order verification, packaging, and preparation for shipment.

Please note: Processing times may be slightly extended during holidays, peak promotional periods, or special events.

2. Shipping Methods

Soravene INC partners with reliable logistics companies to ensure fast and secure delivery across the United States. Common shipping partners include, but are not limited to:

UPS
FedEx
USPS

You may select from available shipping options and view corresponding rates at checkout.

3. Estimated Delivery Time

Standard shipping within the U.S. is estimated to take 5–10 business days (calculated from the date order processing is completed).

Actual delivery times may be affected by:

Weather conditions
Carrier delays
Holiday or peak-season order volumes
Force majeure events (e.g., natural disasters)

4. Shipping Fees
   Shipping fees are displayed at checkout and calculated based on the shipping method and order weight.
   Free standard shipping is available for orders meeting a specified amount (please refer to website announcements for details).
   Customers are responsible for the cost of additional or expedited shipping options.
5. Order Tracking
   Once your order ships, we will send a tracking number via email.
   You can check your package status at any time using the carrier’s official website or the provided tracking link.
   If you do not receive tracking information, please contact customer service promptly.
6. Shipping Address
   Please ensure you provide an accurate and complete shipping address when placing your order.
   Soravene INC is not liable for delays or returned shipments caused by incorrect addresses, incomplete information, or delivery failures resulting from customer-provided details.
   Customers are responsible for any additional costs associated with returned packages or order reshipment.
7. Damaged or Lost Packages
   If a package is damaged or lost during transit, please contact customer service within 48 hours of receipt, providing your order number and relevant photos or proof.
   Soravene INC will assist in communicating with the carrier and provide a solution, such as a return, exchange, or reshipment. 8. Additional Notes
   All delivery services are limited to the United States; international shipping is not currently supported.
   Soravene INC reserves the right to change logistics partners or adjust shipping policies as necessary, and will announce any updates on the website.