PRIVACY POLICY
Welcome to our website. This website is operated and managed by Soravene INC (hereinafter referred to as “we” or “the Company”). We attach great importance to user privacy protection and are committed to collecting, using, storing, and protecting your personal information in accordance with applicable laws and regulations. This Privacy Policy outlines how we handle the information you provide while visiting and using this website.
I. Information Collection
To provide you with better services, we may collect the following types of information:
- Information you voluntarily provide
When you register an account, place an order, subscribe to emails, contact customer service, or participate in activities, you may provide us with the following information:
Name
Email address
Phone number
Shipping address
Billing address
Payment-related information
Other information voluntarily provided by you
- Automatically collected information
When you visit this website, we may automatically collect the following information:
IP address
Browser type and version
Device information
Operating system information
Browsing history and access times
Data collected via cookies and similar technologies
II. Information Use
The information we collect may be used for the following purposes:
Processing orders and providing products and services;
Managing your account;
Providing customer support;
Sending order confirmations, shipping notifications, and service information;
Improving website functionality and user experience;
Conducting data analysis and market research;
Preventing fraud and maintaining website security;
Sending marketing and promotional information (subject to your authorization).
III. Cookies and Tracking Technologies
This website uses cookies and similar technologies to enhance the user experience, including:
Saving user preferences;
Analyzing website traffic;
Improving website performance;
Providing personalized content and advertisements.
You may refuse or delete cookies through your browser settings; however, doing so may affect certain website functions.
IV. Information Sharing
We do not sell, rent, or exchange your personal information. We may share relevant information with third parties only in the following circumstances:
Sharing with logistics, payment, and other service providers to fulfill orders;
Sharing with partner service providers for website operations and technical support;
Disclosure as required by laws, regulations, court orders, or government authorities;
Necessary disclosure to protect the Company’s legitimate rights and interests, prevent fraud, or ensure user safety. V. Data Security
We implement reasonable technical and administrative measures to protect your personal information, including but not limited to:
SSL encrypted transmission technology;
Secure server storage;
Data access controls;
Regular system security checks.
While we strive to ensure data security, no method of internet transmission can guarantee absolute security.
VI. Your Rights
To the extent permitted by applicable law, you have the right to:
Access and review your personal information;
Correct inaccurate information;
Request the deletion of your personal information;
Withdraw previously granted consent;
Restrict or object to certain data processing activities.
To exercise the above rights, please contact us using the contact details provided in this policy.
VII. Children’s Privacy
This website does not provide services to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that such information has been collected inadvertently, we will delete it promptly.
VIII. Third-Party Links
This website may contain links to third-party websites. We assume no responsibility for the privacy policies, content, or services of third-party websites. We recommend that you read the relevant privacy policies when visiting third-party websites.
IX. Policy Updates
We may update this privacy policy from time to time in response to business developments or legal requirements. Updated content will be posted on this website and will take effect from the date of publication.